In the vast majority of cases, customer payments go through without any disruptions. However, sometimes problems occur that are out of our hands or our fraud prevention team may need more information.

Here are some common problems that could occur when completing the payment:

Credit card no. is incorrect: Please take care when entering your information

Credit card security code is incorrect: Please pay special attention to inputting this correctly

Insufficient funds/ credit limit exceeded: Double check your account balance before you purchase to avoid this problem.

Contact your bank: Your credit card payment may have been stopped if you have made a lot of purchases in a short period of time or if your bank does not accept international transfers. Please contact your bank to resolve these issues.

If you still have problems please contact us or try a different payment method.